Vexatious Complaints Policy

A policy for dealing with abusive, persistent or vexatious complaints and complainants Introduction1.1 This policy identifies situations where a complainant, either individually or as part of a group, or a group of complainants, might be considered to be habitual or...

Complaints Policy and Procedure

Adopted 05 January 2022 (FC22/010) Index What is a complaint What is not a complaint Influencing Council decision making How to complain Contacts Introduction Gainsborough Town Council is committed to providing a quality service for the benefit of the people who live...